Internet Data Protection Policy (including cookies) of TES
We are glad that you are interested in our online programme. We take the protection of your personal details very seriously and strictly abide by the rules of data protection legislation.

The following information should help visitors to our site to understand what information will be gathered during their visit and how this information will continue to be used.

The complete TES Data Privacy Policy including a description how we treat your data can be viewed here
You can always visit our general website and information site without us requiring personal details from you. When you visit our homepage, we learn solely the following information:
  • the name of your internet provider,
  • the website you are visiting,
  • the technical version of your browser,
  • your operating system,
  • your IP address,
  • the time of your visit to our site,
  • the sites you access from our site.
This information is not attributable to particular persons.
TES holds sole authority over all data, which is collected during your visit to TES websites. This information is used solely in the stated manner and is not sold to third parties, not used conjointly with third parties, nor distributed to them. TES can gather user information in various locations on the web pages and these details can be transferred to other organisations of the TES Groups when data protection regulations allow this.
Our websites use so-called cookies in various locations. They help make our offering more userfriendly, more effective and safer. Cookies are small text files, which are deposited on your computer and stored by your browser. Most of the cookies we use are automatically deleted at the end of your visit. We don't use cookies for the collection of personal data such as personal names or e-mail addresses. Cookies cause no harm to your computer and do not contain viruses. It is possible to modify your settings and configure your browser so cookies will not be accepted.
Conclusion of the Contract
However, we do collect and store additional, personal data when a contract or an agreement with you is concluded on our Internet site (Apple Return Programme). In accordance with the Federal Data Protection Act, this is specific information about personal or factual circumstances of an identified or identifiable natural person. In accordance with the German Federal Data Protection Act, this is specific information about personal or factual circumstances of an identified or identifiable natural person.

We require the following personal information to carry out an order:
  • Forenames and surnames of persons agreeing to the contract
  • Telephone number of the contact person for making quick contact in case of call backs, etc.
  • Addresses concerning processing (sender address)
  • E-mail address
A transfer of data to uninvolved third parties does not occur. Other conditions apply if a statutory reporting requirement exists due to legal regulations or a legal judgement. By using a 128-bit SSL encryption system, all your personal details will be transmitted in an encrypted message. Unauthorised third parties therefore have no means to access your details during the transmission.
Services with Third Party Involvement
It may be the case that TES needs to work with other partners in order to perform a particular service, e.g. with logistics companies for the transport of merchandise to the customer. If the user orders this service, TES is authorised to provide these third parties with names and other contact information necessary for the delivery of the service. These partners are only authorised to use personal, identifiable data to perform the service. This takes place at all times in stringent compliance with data protection legislative regulations.
External Links
TES websites contain links to other web portals. Please note that TES is not responsible for the compliance of such other portals to data protection regulations. It is recommended to users to be suitably cautious and to read the data protection regulations and personally identifiable data requested, when they leave TES web pages. This data protection policy solely affects information input on websites run by TES,
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Changes to TES Internet data protection guidelines
TES can at all times arrange changes to these data protection regulations. We recommend opening this website every time you visit to learn of any new conditions and any changes to guidelines.
Right to Information and Establishing Contacts Regarding these Data Protection Provisions
You have a constant right to access the information about your person. This affects personal information, its source and recipient as well as the purpose of storage. We apply numerous technical and organisational security precautions to information collected, which protects against manipulations, damage, destruction and unauthorised access. Should you have further questions on data protection, you can refer to our data protection officer, Mr. Christoph Hanle, at any time. Furthermore, we refer to our index of procedures stated here.
Terms of use | Privacy policy | Legal note
The Apple Product Return Programme is operated exclusively by TES in its sole responsibility. Apple Sales International is not liable for
and does not warrant for any service provided under this Programme.